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Privacy Policy

Last revised on January 20, 2025

Previous versions of the Privacy Policy can be found here.

EING TECHNOLOGY CO., LIMITED ("we" or "EING") respects the privacy of our users ("you" or "user") and is committed to safeguarding the privacy and security of your personal data. This Privacy Policy aims to clearly explain the types of personal data we collect, how we use it, the reasons for processing your personal data, with whom we share it, when and how we dispose of it, and outlines your rights concerning your personal data under applicable data protection laws and regulations. It also details the measures we take to protect your personal data. This Privacy Policy applies to the processing of personal data through Veo2's official overseas website and other related services (collectively, "Veo2" or "Services").

Contents of this Privacy Policy:

Section 1: General Privacy Policy

  1. Who We Are
  2. Types of Personal Data We Collect
  3. Purposes of Processing Personal Data
  4. Legal Basis for Processing Personal Data
  5. Sharing of Personal Data
  6. Cross-border Transfer of Personal Data
  7. Retention and Destruction of Personal Data
  8. Children
  9. Security of Personal Data
  10. Links to Other Websites and Services
  11. Rights of Data Subjects
  12. Updates to this Privacy Policy
  13. Contact Information

Section 2: CCPA Privacy Policy

Section 1: General Privacy Policy

1. Who We Are

Under the General Data Protection Regulation (GDPR), EING TECHNOLOGY CO., LIMITED acts as the data controller for the personal data collected during your interactions with our Services for personal use. Below are our details:

  • Name: EING TECHNOLOGY CO., LIMITED
  • Address: Room A, 19th Floor, Max Share Center, 367-373 King's Road, North Point Hong Kong
  • Email: support@veo2soundful.com

In certain cases, we operate as a data processor on behalf of our commercial customers, as outlined in our Terms of Service. In such instances, the commercial customer retains ultimate responsibility for your personal data. Our processing in these cases is governed by a Data Processing Addendum between us and the customer.

2. Types of Personal Data We Collect

We collect only the personal data that is minimally necessary for providing our Services. This data may be directly provided by you, obtained from third parties, or collected automatically during your use of our Services.

2.1 Personal Data You Provide

CategoryPersonal Information
A. IdentifiersEmail address
B. Commercial InformationPayment details
C. Internet or Other Similar Network Activity1. Nickname, profile photo from social platforms, and data on user origin.
2. Personal information included in the text, images, or videos you input (which may be classified under other categories depending on the specific personal information).
3. Data of feedback and likes/dislikes you make.
4. History of your browsing activities.

2.2 Data Provided by Third Parties

  1. Account Information: When creating an account using social platform logins (e.g., Google, Discord), we collect personal data shared by those platforms and may also gather your nickname and profile photo to facilitate account creation.
  2. Purchase Data: When making a purchase, we collect payment details through third-party payment services to manage user subscriptions to our Services.

2.3 Automatic Data Collection

This includes usage data automatically logged by us or our service providers, which may include:

  1. User Origin Data: We collect data on user origin (e.g., Google, Discord) to improve user management.
  2. Usage Data: We collect your browsing activity history on our site to enhance our Services.
  3. Account and Credit Information: We log the time your account was created and the credit information generated when you subscribe to or purchase Services.
  4. Cookies and Similar Technologies: We use cookies and similar technologies to operate, administer, and enhance your user experience on our Services. For more details, please refer to our Cookies Policy.

3. Purposes of Processing Personal Data

We process your personal data for specific, explicit, and legitimate purposes, including:

  1. Providing and maintaining the Services.
  2. Offering user support.
  3. Analyzing data to optimize the Services and enhance user experience.
  4. Communicating with you regarding our Services and promotional materials.
  5. Preventing fraud, criminal activities, or misuse of the Services.
  6. Ensuring compliance with legal obligations and safeguarding the rights and safety of users and third parties.

4. Legal Basis for Processing Personal Data

If you are a resident of the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  1. Necessary for the performance of a contract: This includes entering into or fulfilling any contract between you and us (Article 6(1)(b) of the GDPR).
  2. Necessary for our legitimate interests: This applies when these interests are not overridden by your rights, freedoms, or interests (Article 6(1)(f) of the GDPR).
  3. Necessary for compliance with legal obligations: We process your data to comply with legal requirements to which we are subject (Article 6(1)(c) of the GDPR).
  4. Your consent: In limited circumstances, where the legal bases outlined above do not apply, processing may occur with your consent (Article 6(1)(a) of the GDPR).

Note: Our legitimate interests include managing and maintaining the Services, providing services to you, improving the content of our Services, ensuring the protection of your account, preventing fraud, criminal activities, or misuse of the Services, and complying with any contractual, legal, or regulatory obligations under applicable laws.

5. Sharing of Personal Data

We may share your personal data with partners and third-party service providers who are bound by confidentiality obligations regarding your collected personal data. Your personal data may be shared with third-party service providers for purposes such as subscribing to our Services, settling service fees, content review, and utilizing technical services, including cloud services. We will enter into data processing agreements or joint controller agreements, as applicable, with these third-party service providers to ensure that your personal data is processed securely and lawfully.

In addition, we may disclose your personal data in the following situations:

  1. As required by applicable laws or legal processes.
  2. When necessary for safety purposes, as well as for the prevention or investigation of fraud or other illegal activities, to the extent permitted or required by applicable laws.
  3. During business transfer processes, such as restructuring or liquidation, to the extent permitted by applicable laws.

6. Cross-border Transfer of Personal Data

Personal data may be transferred to countries/regions outside of your place of residence for processing in accordance with this Privacy Policy. These countries may have data protection laws that differ from those in your country of residence. However, we will take all necessary measures to protect your personal data in compliance with applicable data protection laws.

If you reside in the EEA:

  1. If your personal data is transferred to countries/territories with an adequacy decision, the cross-border transfer will be governed by the adequacy decision mechanism (Article 45 of the GDPR); or
  2. If your personal data is transferred to other countries/territories, we will assess the personal data protection and network security safeguards and implement the measures specified in Article 46(2) of the GDPR.

You may request copies of the applicable safeguards by contacting us at the details provided in "13. Contact Information".

By using our Services, you understand and acknowledge that your personal data will be transferred and stored in facilities and servers located in the United States.

7. Retention and Destruction of Personal Data

We process and store your personal data only:

  1. For as long as necessary to fulfill the purposes for which it was collected;
  2. Until you withdraw your consent;
  3. Until you object to the processing of your personal data;
  4. Until you find that your personal data has been unlawfully processed;
  5. Until the personal data must be erased to comply with a legal obligation under applicable laws; or
  6. When the personal data has been collected in relation to the offering of information society services.

In general, we will store your personal data for the necessary duration to meet legal or regulatory requirements, particularly to comply with commercial and tax retention obligations, resolve potential disputes, or preserve evidence within the statutory limitation period. In such cases, we will retain the relevant personal data until the end of the applicable statutory period.

Afterward, your personal data will be securely deleted or destroyed.

8. Children

Veo2 is not intended for children. Users must be of legal age as defined by the applicable laws of their respective country or region to register. If we detect or become aware of any registration or activities conducted by children, we may invalidate your registration and remove any relevant data collected.

9. Security of Personal Data

We implement appropriate technical and organizational security measures to protect your personal data. These include hardware encryption and secure transmission technologies.

10. Links to Other Websites and Services

Our Services may include links to third-party websites that are not operated by us. If you click on a third-party link, you will be redirected to that third party's website. We strongly recommend that you review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

11. Rights of Data Subjects

You have several rights regarding your personal data. If you wish to exercise any of the following rights, please contact us using the details provided in "13. Contact Information".

If you are located in the EEA, you have the following rights regarding the personal data we collect:

1) Right of Access

You have the right to request information about your personal data processed by us.

2) Right to Rectification

You have the right to correct any inaccurate personal data.

3) Right to Erasure

You have the right to request the deletion of your personal data under the following conditions:

  • The purpose for processing has been achieved;
  • We have unlawfully processed your personal data;
  • You have withdrawn your consent, and no other legal basis for processing exists;
  • You have objected to the processing of your personal data; or
  • There is a legal obligation to delete your personal data.

4) Right to Restrict Processing

You have the right to request that we limit the processing of your personal data under the following conditions:

  • The accuracy of your personal data is disputed;
  • You request limited processing instead of deletion based on your justified right to erasure;
  • The data is no longer needed for our purposes, but you require it to assert, exercise, or defend legal claims; or
  • The outcome of an objection is still under dispute.

5) Right to Data Portability

You have the right to receive your personal data from us in a structured, commonly used, and machine-readable format, and the right to request us to transfer your personal data to another controller under the following conditions:

  • The processing is based on consent; or
  • The processing is carried out by automated means.

6) Right to Object

You have the right to object to the processing of your personal data. If you object, we will stop processing your personal data unless we can demonstrate compelling legitimate reasons for the processing that override your rights and freedoms, or the processing is necessary to assert, exercise, or defend legal claims.

7) Right to Withdraw Consent

You have the right to withdraw any consent you have given us at any time. As a result, we will no longer be allowed to continue processing based on that consent. This will not affect the legality of the processing carried out before the withdrawal.

8) Complaints

You also have the right to file a complaint with a data protection authority regarding our collection and processing of your personal data.

12. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. If any changes occur, we will post the updated version on this page. Significant changes will be directly communicated to you. We will keep historical versions of this Privacy Policy in our documentation archive. We recommend that you regularly review this page to stay informed about our information practices and any changes.

13. Contact Information

For any questions or concerns regarding our use of your personal data, please contact us using the following details:

Address: Room A, 19th Floor, Max Share Center, 367-373 King's Road, North Point Hong Kong
Email: support@veo2soundful.com

All correspondence we receive from you (whether written or electronic inquiries) is classified as restricted-access information and will not be disclosed without your written consent. Your personal data and other information will not be used for any purpose other than responding to your inquiry, unless expressly required by law.

Section 2: CCPA Privacy Policy

This Notice applies to "consumers" in California, U.S., as defined under the California Consumer Privacy Act of 2018 (CCPA). Any terms used in this Notice that are defined in the CCPA carry the same meaning as provided therein.

1. Collection of Your Personal Information

The personal information we have collected about consumers in California over the past 12 months is described in the "Types of Personal Data We Collect" section above. This information corresponds to the following categories of personal information under the CCPA:

  • Identifiers (e.g., name, email address, phone number)
  • Commercial information (e.g., subscription and purchase history)
  • Internet or other electronic network activity information (e.g., browsing history, search history)
  • Audio, electronic, visual, or similar information (e.g., profile photos)
  • Inferences drawn from any of the above information

We collect the above personal information in the context of account registration, your use of the Services, through the information provided by you, automatically collected by us, or provided by third parties. This Privacy Policy provides more details about the collection of personal information and the purposes for which it is collected.

2. Disclosure, Sale, and Sharing of Your Personal Information

In the past 12 months, we have disclosed the personal information of consumers in California to the following categories of recipients:

  1. Service providers involved in purchasing, subscription of the Services, fee payments, and content review.
  2. Cloud service providers.

We do NOT "sell" or "share" your personal information as defined by the CCPA.

3. Retention of Your Personal Information

The "Retention and Destruction of Personal Data" section in this Privacy Policy provides information about the retention period for your personal information.

4. Description of Your Rights

Subject to certain exceptions and limitations outlined in the CCPA, you have the following rights concerning your personal information:

1) Request Access to Personal Information

You have the right to request the following information from us:

  • The categories and/or specific pieces of personal information we have collected about you.
  • The categories of sources from which the personal information is collected.
  • The purpose(s) for using your personal information.
  • The categories of personal information sold, shared, or disclosed (if any).
  • The categories of third parties with whom the personal information has been shared or disclosed (if any).

2) Request Deletion of Your Personal Information

You have the right to request that we delete the personal information we have collected about you.

3) Request Correction of Inaccurate Personal Information

You have the right to request correction of any inaccurate personal information we hold about you.

4) Opt-Out from the "Sale" or "Sharing" of Your Personal Information

Please note that we do not sell or share your personal information as defined by the CCPA.

The definition of "sale" or "sharing" under the CCPA is broad and includes certain types of activities. If you believe that we are engaging in activities that may constitute the "sale" or "sharing" of your personal information and wish to exercise your right to "Do Not Sell or Share My Personal Information," or seek further information, please contact us using the details provided in "5. How to Submit a Request."

5) Request to Limit the Use and Disclosure of Sensitive Personal Information

Under the relevant definitions in the CCPA, we do not collect your sensitive personal information for the purpose of providing our services. If you notice that we are collecting sensitive personal information, such as when it is included in the text, images, or videos you provide, and wish to exercise your right to "Limit the Use of My Sensitive Personal Information," please contact us using the details provided in "5. How to Submit a Request."

6) Protection from Unlawful Discrimination

You have the right not to be discriminated against for exercising your privacy rights under the CCPA. This means you cannot be denied services, charged different prices or rates, or receive a differing quality of service as a result of exercising the rights above.

7) Appeal Rights Decisions

You have the right to appeal if we deny your request to exercise your rights.

5. How to Submit a Request

You or your authorized agent can submit privacy rights requests by:

Email: support@veo2soundful.com

To process your request, we may ask for clarifying or identifying information to verify your identity. We will respond to your verified requests within 45 days, as required by the CCPA. If needed, we may extend the response time by an additional 45 days and will notify you with an explanation for the delay.